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Terms and Conditions That Govern Your va99 Account

These terms set out the rules for using your va99 account — what you can do, what we require, and how we both stay accountable. Access and use depend on your local law and whether va99 is available in your eligible region.

Account holders in eligible regionsbKash, Nagad, Rocket paymentsFair use and conduct rulesSubject to local law

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TERMS CONTACT PATHS

Reach Us About Your Terms Questions

If a clause is unclear or you need to dispute a decision made under these terms, our support team can walk you through the relevant section. Accounts in Bangladesh can reach us through live chat, email, or the in-app message centre — all three paths connect to the same team.

Live Chat Available from your account dashboard. Start a chat session and reference the specific clause or account action you want to discuss.

Email Support Write to our support address from your registered email. Include your account ID and the section of the terms your query relates to.

In-App Messages Open the message centre in the va99 mobile interface. Replies come back to the same thread so the full conversation stays in one place.

What These Terms Cover and How They Apply

va99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These Terms and Conditions form the agreement between you and va99 when you open and use an account. They cover how your account is created, how funds move through your wallet, what conduct is expected, and the circumstances under which we may suspend or close an

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account. Local payment rails — bKash, Nagad, and Rocket — are subject to the same account rules as any other deposit or withdrawal method; moving funds through your mobile wallet does not bypass these terms. Certain sections, particularly those dealing with eligibility and permitted activity, are
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shaped by the laws of your jurisdiction. If va99 is not available in your region under local law, these terms do not create a right of access. We update these terms when our services change or when regulatory requirements call for it. The version published on
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this page at the time you log in is the one that applies to that session. Continuing to use your account after a published update means you accept the revised terms. If any clause is found unenforceable in your jurisdiction, the remaining clauses stay in effect.
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Questions about a specific clause can be directed to our support team — contact paths are in the section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE UPHOLD TERMS

Account Security, Data and Your Rights Under These Terms

These terms are not just a legal formality — they define how your account data is stored, who can access it, and how long we keep it. We hold account records for as long as your account is active and for a period after closure as required by our operational and compliance obligations. You have the right to request a copy of the data we hold about you by contacting support with your account ID. Correction requests are handled through the same channel. We do not share your account information with third parties outside of what is necessary to process your bKash, Nagad, or Rocket transactions.

Data Retention

Account data is kept while your account is open and for a defined period after closure. Retention periods follow our internal policy and applicable obligations in eligible regions.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. Never share your OTP with anyone, including anyone claiming to represent va99 support.

Correction Requests

To correct account details held on file, contact support from your registered contact. Changes to name or payment details may require identity verification before processing.

Third-Party Sharing

We pass only the data needed to process a transaction to bKash, Nagad, or Rocket. No marketing or profiling data is shared with external parties outside these terms.

Common Questions About These Terms

Below are the questions we hear most often from account holders about how these terms work in practice.

The same account rules apply across all regions where va99 is accessible. Whether you are in Dhaka or elsewhere, eligibility and permitted use depend on your local law at the time of access.

We publish updates on this page. Logging into your account after an update is posted means you accept the revised terms. We do not require a separate signature for each update.

Yes. All payment methods — bKash, Nagad, Rocket, and bank transfer — are governed by the same account terms. Wallet-side limits imposed by the payment provider are separate from our rules.

Contact support from your registered email or phone number and include your account ID. We will confirm what data is held and provide a copy within a reasonable timeframe as required by our policy.

Attempted fraud, use of another person's payment credentials, and activity that violates local law are the main grounds for suspension. We review cases individually before taking action.

Raise a dispute through live chat or email support, referencing the specific clause and the action you want reviewed. Our team will respond with the basis for the original decision and next steps.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoVa99 Glossary InfoVa99 Banking InfoFAQ

Terms and Conditions That Govern Your va99 Account

Reach Us About Your Terms Questions

Account Security, Data and Your Rights Under These Terms

Data Retention

Account Security

Correction Requests

Third-Party Sharing

Common Questions About These Terms

01 Do these terms apply differently depending on where I am in Bangladesh?

02 What happens to my account if va99 updates its Terms and Conditions?

03 Can I use bKash, Nagad, and Rocket under the same terms as bank transfer?

04 How do I request the personal data va99 holds on my account?

05 What conduct can lead to account suspension under these terms?

06 Who do I contact if I disagree with a decision made under these terms?

Terms & Conditions

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