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Account Terms and Regional Eligibility

We built va99 for Bangladesh account holders who need clear legal standing. Access depends on local law and eligible regions — this page explains our jurisdiction approach, how we handle account data, and the contact paths for policy questions.

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va99 Account Terms and Regional Eligibility
DATA AND SECURITY

How We Handle Your Information

Your account security starts with encrypted login, mobile-number verification and secure payment processing. We store transaction records, identity documents and session logs under strict access controls. Data retention follows our internal policy and local partner requirements. You control account access, can request data export and may ask for deletion subject to transaction-record obligations.

Encrypted Sessions

Every login, deposit via bKash or Nagad, and withdrawal request runs over SSL encryption. Your session token expires after thirty minutes of inactivity so unauthorised access is blocked even if your device is left open.

Mobile Verification

We verify your Bangladesh mobile number during account setup and again before processing withdrawals. This two-step check ensures that only you can move funds from your va99 wallet to your bKash, Nagad or Rocket account.

Data Retention Policy

Transaction records, identity documents and session logs are kept for compliance and dispute resolution. Once you close your account we retain financial records as required by payment partners and archive personal data after ninety days unless legal holds apply.

Cookie and Tracking Notice

We use session cookies to keep you logged in, analytics cookies to measure lobby traffic and device fingerprinting to detect duplicate accounts. You can disable non-essential cookies in your browser settings without losing access to core platform features.

POLICY CONTACT

Reach Our Legal and Compliance Team

Questions about jurisdiction, account eligibility, data handling or closure requests go directly to our compliance team. We respond to policy enquiries within two business days. Use the channel that matches your question — account access, data requests or general legal clarification.

Legal Enquiries Email our compliance desk for jurisdiction questions, account eligibility concerns or regulatory guidance. We'll review your message and reply with the applicable framework for your region within two business days.
Data Requests Request a copy of your account data, ask how we handle personal information or submit a deletion request. Our data team will verify your identity through the registered mobile number and process the request under our retention policy.
Account Closure Close your va99 account by contacting support with your registered mobile number. We'll verify your identity, settle any pending withdrawals through bKash, Nagad or Rocket, and confirm closure within three business days.

Common Legal and Policy Questions

Access depends on local law and eligible regions. We serve Bangladesh account holders where online gaming is permitted under applicable regulations. If your jurisdiction restricts gaming platforms or financial transactions with operators, you may not use our services.

bKash, Nagad and Rocket transactions are routed through licensed payment partners who operate under their own compliance frameworks. We display the partner name and transaction reference on every deposit confirmation so you can verify the processor independently.

We monitor regulatory guidance and may restrict or suspend accounts in response to legal changes or partner requirements. You'll receive notice via your registered mobile number and be given time to withdraw any balance before closure.

Yes. Email our data team with your registered mobile number and account details. We'll verify your identity and send a JSON export of your account data, transaction history and session logs within five business days.

Contact support with your registered mobile number and request account closure. We'll settle pending withdrawals, archive financial records as required by payment partners and delete non-essential personal data after ninety days unless legal holds apply.

Disputes go to our compliance desk. Email with your account details, transaction reference and a brief description of the issue. We'll review the case against our internal policy and payment-partner records, then reply within two business days.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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